Interpretation Services

CHICLE is a locally owned language service provider with over 20 years of experience. We’re not your standard corporate, impersonal interpreting service. We are friendly, flexible, and easy to work with, and you always have someone available by phone or Zoom to discuss your needs and answer questions before an event. Whenever possible, we assign the same interpreters to returning clients, providing familiarity and consistency. Our interpreters are experienced and culturally competent, delivering clear, professional interpretation for appointments, interviews, meetings, and events. This approach has allowed us to build many long-standing relationships with clients in the Triangle, across North Carolina, and in other states.

CHICLE Language Institute assigns qualified interpreters based on language pair, subject matter expertise, and availability to ensure the highest quality service for your event or appointment.

Our interpreters are professionally trained and experienced, and they work diligently to convey messages clearly, accurately, and professionally. Interpretation can be affected by factors such as speaker pace, overlapping speech, or audio quality, but our team always strives to provide the most precise and effective communication possible.

For simultaneous interpreting assignments, two interpreters are typically required for sessions lasting longer than 1 hour and 30 minutes. This allows interpreters to alternate and maintain a high level of accuracy, clarity, and focus throughout the event.

Simultaneous interpretation is mentally demanding, and using a team ensures consistent quality for conferences, webinars, trainings, and large meetings.

Fees are applied per interpreter, per hour.

For consecutive interpreting (such as medical appointments, USCIS interviews, or small meetings), one interpreter is usually sufficient.

CHICLE interpreters adhere to professional standards of confidentiality. All client information shared during interpreting assignments is treated as confidential. CHICLE is not responsible for confidentiality breaches caused by third-party platforms, client systems, or external technical issues.

To ensure the best possible interpretation experience, we ask clients to:

• Provide accurate event details – date, time, duration, language, location, and topic

• Share materials in advance – agendas, presentations, or documents, especially for simultaneous interpreting

• Ensure clear audio and technical setup – critical for virtual sessions

• Encourage a moderate speaking pace – avoid rushing, especially at conferences, webinars, or multi-speaker events

• Designate a contact person – on-site or technical support to assist the interpreter

We thank you in advance for helping us provide accurate, professional interpretation. Proper preparation ensures a smooth, high-quality session.

Yes, we provide experienced interpreters for USCIS interviews and immigration-related appointments. Our interpreters are familiar with the structure and expectations of USCIS interviews and help clients communicate clearly and confidently throughout the process.

Our interpreters are highly reliable, punctual, and professionally trained. We understand the importance of arriving on time—especially for medical appointments and USCIS interviews—and we prioritize clear communication, confidentiality, and professionalism in every assignment.

Preparing for a USCIS interview can feel stressful, but having a professional interpreter ensures you can communicate clearly and confidently.

CHICLE Language Institute interpreters are:

Experienced in USCIS interviews: interpreters understand the format, terminology, and expectations of USCIS appointments

Punctual and reliable: We arrive on time and fully prepared, so your appointment starts smoothly

Accurate interpretation: We ensure your answers are conveyed clearly and completely

Professional and neutral: Our interpreters follow strict confidentiality and ethical standards

Supportive experience: We help reduce stress by making communication easier and more natural

We regularly support clients in USCIS interviews, green card appointments, and other immigration-related meetings.

Yes, we support restaurant owners and small businesses with interpretation for staff training, onboarding, HR meetings, and daily operations. We recommend building a good rapport with team members who don’t speak English early on, helping prevent misunderstandings and ensuring smoother communication.

Cancellations or postponements made within 2 business days of the scheduled assignment are billed at 100% of the agreed-upon time.

If an event ends early, is canceled on-site, or the interpreter arrives and services are no longer needed, 100% of the scheduled time will be billed.