Question 1

What are your rates for interpreter services?

Accepted Answer

• Consecutive interpreting: $60 per hour
 • Simultaneous interpreting: $80 per hour
 • Minimum billing: 1 hour
 • Mileage: Round-trip mileage is billed at the current NC state rate

Billing begins at the time the interpreter is scheduled to arrive (or connect for remote sessions), not at the actual start time of the event.

Question 2

What if I need to cancel my order for interpreter services?

Accepted Answer

Cancellations or postponements made within 2 business days of the scheduled assignment are billed at 100% of the agreed-upon time.

If an event ends early, is canceled on-site, or the interpreter arrives and services are no longer needed, 100% of the scheduled time will be billed.

Question 3

Do I need more than one interpreter?

Accepted Answer

For simultaneous interpreting assignments lasting longer than 1 hour and 15 minutes, two interpreters are required to ensure quality and accuracy. Fees apply per interpreter, per hour.

Question 4

How do you handle confidentiality?

Accepted Answer

CHICLE interpreters adhere to professional standards of confidentiality. All client information shared during interpreting assignments is treated as confidential. CHICLE is not responsible for confidentiality breaches caused by third-party platforms, client systems, or external technical issues.

Question 5

What are my responsibilities when I hire an interpreter?

Accepted Answer

Clients are responsible for:
 • Providing accurate information regarding date, time, duration, language, location, and topic
 • Sharing agendas, presentations, or materials in advance whenever possible
 • Ensuring appropriate technical setup for remote interpreting sessions
 • Designating an on-site or technical contact person
CHICLE is not responsible for issues resulting from incomplete information, technical failures, or conditions outside its control.

Question 6

How do you assign an interpreter?

Accepted Answer

CHICLE assigns qualified interpreters based on language pair, subject matter, and availability. While CHICLE is committed to providing high-quality services, interpretation accuracy may be affected by factors such as speaker pace, clarity, overlapping speech, audio quality, or last-minute changes. Due to the nature of live interpretation, absolute accuracy cannot be guaranteed.

Question 7

What kinds of interpreting do you offer?

Accepted Answer

Consecutive Interpreting
 The interpreter renders the message after the speaker pauses. This format is appropriate for medical appointments, meetings, interviews, and small-group interactions.

Simultaneous Interpreting
 The interpreter renders the message in real time while the speaker continues speaking. This format is appropriate for conferences, lectures, large meetings, or virtual events and may require specialized equipment or multiple interpreters.

Question 8

Do you offer online and on-site interpreting services?

Accepted Answer

CHICLE provides professional interpreting services in multiple languages, including but not limited to consecutive and simultaneous interpreting, delivered in person or remotely (e.g., via Zoom or other platforms), as requested by the client.

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