Question 1

What is included in your language classes?

Accepted Answer

When students register for CHICLE classes, their enrollment includes the following services:
1. Instruction
 • Live instruction delivered by a qualified CHICLE instructor, either in person or online, as scheduled
 • Classes conducted according to the scheduled dates, times, and duration of the course
 • Instruction tailored to the level and focus of the class (e.g., beginner, intermediate, advanced, medical Spanish, etc.)
2. Course Materials
 • Instructor-selected learning materials used during class (e.g., handouts, slides, or shared resources).
 • Students may be asked to purchase a required textbook recommended by the instructor.
3. Learning Environment
 • Participation in a group learning setting or private lesson format, as registered
 • Opportunities for practice, questions, and guided discussion during class time
4. Instructor Support During Class
 • Clarification of course content during scheduled class sessions
 • Guidance related to course objectives and learning goals

5. Administrative Support
 • Course registration and enrollment management
 • Communication related to scheduling, class access, and general course logistics

Question 2

What is not included in your language classes?

Accepted Answer

What Is Not Included
Unless explicitly stated in writing, class enrollment does not include:
 • Make-up or rescheduled sessions for missed group classes
 • Private tutoring or remedial instruction (available at an additional cost)
 • Services beyond the scope of the registered class (e.g., translation, interpretation, certification, or evaluation services)

Question 3

What if I need to withdraw from a group class?

Accepted Answer

• If a  student withdraws from a group class before the first class session,  tuition may be refunded, less a $50 administrative fee.
 • Any non-refundable tuition may be applied toward a future private or group class.

Question 4

What if I need to withdraw from a private lesson?

Accepted Answer

• Private students must provide at least 24 hours’ notice (the previous business day) to cancel a scheduled lesson.
 • Failure to provide sufficient notice will result in a one-hour lesson charge.

Question 5

What if I miss a class?

Accepted Answer

• In a group class setting, make-up or rescheduled sessions are not available.
 • If additional support is needed, tutoring may be scheduled at an additional cost.

Question 6

When is payment due for a group class?

Accepted Answer

All students are required to submit payment before the start of classes.

FAQs