FAQs

When students register for CHICLE classes, their enrollment includes the following services: 1. Instruction Live instruction delivered by a qualified CHICLE instructor, either in person or online, as scheduled Classes conducted according to the scheduled dates, times, and duration of the course Instruction tailored to the level and focus of the class (e.g., beginner, intermediate, advanced, medical Spanish, etc.) 2. Course Materials Instructor-selected learning materials used during class (e.g., handouts, slides, or shared resources). Students may be asked to purchase a required textbook recommended by the instructor. 3. Learning Environment Participation in a group learning setting or private lesson format, as registered Opportunities for practice, questions, and guided discussion during class time 4. Instructor Support During Class Clarification of course content during scheduled class sessions Guidance related to course objectives and learning goals 5. Administrative Support Course registration and enrollment management Communication related to scheduling, class access, and general course logistics

What Is Not Included Unless explicitly stated in writing, class enrollment does not include: Make-up or rescheduled sessions for missed group classes Private tutoring or remedial instruction (available at an additional cost) Services beyond the scope of the registered class (e.g., translation, interpretation, certification, or evaluation services)

If a student withdraws from a group class before the first class session, tuition may be refunded, less a $50 administrative fee. Any non-refundable tuition may be applied toward a future private or group class.

Private students must provide at least 24 hours’ notice (the previous business day) to cancel a scheduled lesson. Failure to provide sufficient notice will result in a one-hour lesson charge.

In a group class setting, make-up or rescheduled sessions are not available. If additional support is needed, tutoring may be scheduled at an additional cost.

All students are required to submit payment before the start of classes.